SWARF orders cannot be cancelled, returned or refunded. Some exceptions apply.

Custom orders are custom therefore cannot be refunded or exchanged.

Non-custom orders (stock models, accessories, etc) can be canceled for a 5% cancellation fee. These returns will only be accepted with a Return Merchandise Authorization (RMA) Number within seven days of receiving the product. Please see our RMA Guide in this FAQ page.

Please e-mail info@swarfguitars.com for your RMA Number.

You are responsible for all shipping charges unless you received the wrong merchandise or if the merchandise arrived damaged due to shipping.

Refund payment method is the same as your original payment method

There is a restocking fee of 5%. A higher restocking fee may apply if returned merchandise is not in like-new condition

Items will not be replaced or refunded when misused or abused.

Shipping costs are non-refundable.

Modification and Labor Charges are non-refundable.

For example, a payment you made to SWARF to have your instrument set up differently than how it is normally offered is non-refundable.

Please use all original packing materials when returning product. Call or e-mail us for step-by-step re-packaging instructions. If the returned instrument is damaged due to insufficient re-packaging, then your total refund amount will be adjusted downward, or the instrument may be sent back to you. If the returned instrument is damaged due to rough handling by the carrier, then your total refund amount will not be affected. SWARF Guitars is not responsible for lost or damaged merchandise during return shipping. We highly recommend return shipping with UPS, FedEX, or USPS with tracking number and purchasing insurance for your package.

Shipping costs are non-refundable.

We charge a FLAT RATE shipping and handling charge of $75.00USD for all necks.

At this time, we do not ship internationally. US Only.

The beauty of having an aluminum neck with a G10 fretboard is that the materials are almost impervious to weather or drying out. If washing is required, this can be done with hot water and mild dish soap. DO NOT wash with bleach or any chemical metal cleaner. DO NOT use abrasives in the cleaning process.